Refund policy
Returns & Refund Policy
Return Policy Overview
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
-
The item must be unworn, unused, and unwashed
-
All original tags must still be attached
-
The item must be returned in its original packaging
-
You must provide a receipt or proof of purchase
Returns that do not meet these conditions may be rejected and sent back to the customer.
How to Start a Return
To initiate a return, please contact us at:
Your email should include:
-
Your order number
-
The item(s) you want to return
-
The reason for the return
Once your return request has been reviewed and approved, we will provide you with instructions on how and where to send your package.
Returns must be approved before being sent back. Items returned to us without first requesting a return will not be accepted.
Returns should be sent to the following address:
[INSERT RETURN ADDRESS]
Return Shipping
Customers are responsible for the cost of return shipping, unless:
-
The item is defective
-
The item was damaged during shipping
-
The wrong item was sent
If one of the above situations occurs, please contact us immediately and we will arrange a replacement or cover the return shipping cost.
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit if the return shipment is arranged by the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is:
-
Defective
-
Damaged
-
Incorrect
Please contact us as soon as possible at grndwrkstreetwear@gmail.com with:
-
Your order number
-
A description of the issue
-
Photos showing the damage or defect
We will review the issue and work quickly to resolve the problem through a replacement, exchange, or refund where appropriate.
Exchanges
If you would like to exchange an item for a different size or product, the fastest way to do this is:
-
Submit a return request for the original item.
-
Once the return is approved, send the item back.
-
Place a new order for the desired item.
This process ensures you receive the replacement item as quickly as possible, especially if inventory is limited.
Non-Returnable Items
Certain items cannot be returned. These include:
-
Sale items
-
Clearance or final sale items
-
Gift cards
-
Custom or personalised products
-
Items that have been worn, washed, altered, or damaged after delivery
-
Items returned without original tags or packaging
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Refunds
Once we receive your return, the item will be inspected to ensure it meets our return eligibility requirements.
We will notify you by email once:
-
Your return has been received
-
Your refund has been approved or rejected
If your return is approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed after approval.
Keep in mind that banks and credit card providers may take additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions about returns, refunds, or your order, you can contact us at:
We’re happy to help and will respond as soon as possible.